Possible *****

Good day I submitted my uif claim in May it was processed and i submitted a payment form which was also successful.7 -10 days went pass and then i called the call centre they said the payment was done on the 10th of June 2019 but notjing in my accout .I called spoke to Thabo he asked for my bank statement of which i did sent it on the 17th . Until now no one contacted me to tell me what is going on or what happened . Nomfundo Zenzile ...Cell no *** please help i dont know what to do anymore