POOREST SERVICE EVER! Department of labour UIF

I have app**** for my illness uif benefit in March 2021. I have been calling regularly to UIF and loaded all required documents on Ufilling still nothing has happened. I reported poorest service and requested for help at the President's office, an email was sent to a certain employee at Labour department, I also followed up by sending a direct email to the allocated individual... it's been 2 weeks now still no response. I have been calling calling, calling and calling and calling... I'm now at the point where I URGENTLY need help even legal assistance. Thank you. Much hope and light