Poor ufiling services and poor services at uif office

I app**** via ufiling services for my benefits on the 14 July 2021. My online status hasn't changed till today which means I haven't received any payment. On the 29 July I went to Kempton park offices for assistance, they told me to come back on the 19th October to process documentation. I went to the offices thinking it would be faster since online is taking longer. I asked to speak to manager, he told me to do it online coz that's the only date they can give me. He didn't have time for me ,he gave me a USSD number to track my online application and it said my pin was invalid ,but it's the pin generated by their system. I went home and tried calling the customer numbers for help ,none of the numbers are working, it's either they ring for an hour with no attention or their out of service. I got a response on the 10 July from an email I sent to ***. They haven't sent feedback till today, when I email again, no one is responding. I gave them all my details and it's like no one cares, so today I called head office in Pretoria, ***. The line is either busy or it rings with no one to answer. I also sent an email to the uif complaints and guess what, they tell me to call the very same numbers that no on attends to. ***. I am depending on that claim to be processed, on the sms they sent me they said after 20days they will process, but 20 days has come and gone. I have to pay rent, my child must have food on the table, this is the second month with no income and they couldn't care less, the manager at Kempton park couldn't get rid of me fast enough. It's acty embarrassing and sad that the places where we need to be helped ,it's the places where we are not even a priority it's almost as if they doing us a favor. So my uif ref ***. My name Sphiwe Winnie Mokoena ***. I don't know who I need to talk to to be assisted because seems like all channels of department of labour are blocked.