Poor services from inbound contact centre agent Veronica Mogoetsi

I called to follow up on my UIF claim C-***9 - 001013 around 12:53 and Veronica Mogoetsi answered the phone and told me she has no feedback and since she is working from home there is nothing she can do. I've been working in the call centre industry for years now and with the skill and experience I have within the inbound contact centre to me she sounded bored, not interested or even worse she was not even sure what was happening unless she is still new and needed 100% supervision. Yes I'm calling daily and every minute without any hesitation the other inbound consultant are very much active and alive but with whoooooooooo shame she's a disappointment to the contact centre industry bathong I could feel her that she's not there. She needs to be office based since she's lazing around when working from home. This doesn't even deserve 1 star. Veronica Mogoetsi Go work in the office since you sound as if you're in bed when taking calls from clients who really need your help and relying on you but you're still in Lala land.