Poor service / very limited feedback (1 year later documentation still not updated on system or UIF application)

I am not sure why the unemployment offices have implemented an application that does not work I have made various submissions as well as tried to update the information for my declarations myself as per the below:

*** Ui 19 upate error Raquel Deuchar<***> 8 June 2020 at 10:39 To: "Rose Mabale (RDP)" <***> Cc: "Reginald Jones (JHB)" <***>, "***" <***>, "Charmaine van Wyk (JHB)" <***>, Welile Dlwengu <***>, "Carien Geldenhuys (RDP)" <***>, "Webmaster (UIF-NEW)" <***>, "***" <***>, "***" <***>, "Webmaster (UIF-HQ)" <***>, "***" <***>, "***" <***>, "***" <***>, "Peter Go****wana (JHB)" <Peter.Go*******>, "***" <***>, "***" <***>, "Angelique Ledwaba (JHB)" <***>, Trinesh Singh <***>, "***" <***>, "***" <***>, VO support <***>, "***" <***>, "***" <***>, "***" <***>, "***" <***>, "***" <***> Reply | Reply to all | Forward | Print | Delete | Show original Good day all

Please see attached.

I have tried to update my declarations but am unable to as per the system.

Kind regards Raquel Deuchar

On Monday, June 8, 2020, Raquel Deuchar <***> wrote:

> Good day all > > Please find the attached and advise when payment will be released on my > account. > > Also please advise when my declarations will be updated. > > To date they have not been updated, documentation already sent March 2019. > > Kind regards > Raquel Deuchar > > > On Friday, June 5, 2020, Raquel Deuchar <***> > wrote: > > > >> Good day Rose > >> > >> I don't understand my submission was made in March 2020 now I am being asked to complete forms 3 months later this is ridiculous. > >> > >> ID Number*** Case Number*** Process NameApplication > for > >> Benefits StatusCompleted by Assessor Modified Date2020-04-23 12:46 > >> ID Number*** Case Number*** Process NameApplication > for > >> Benefits StatusSiyaya Status - Approved Modified Date2020-04-09 12:44 > >> ID Number*** Case Number*** Process NameApplication > for > >> Benefits StatusCompleted by Assessor Modified Date2020-04-08 12:34 > >> ID Number*** Case Number*** Process NameApplication > for > >> Benefits StatusSent to Assessor Modified Date2020-03-25 22:05 > >> ID Number*** Case Number*** Process NameApplication > for > >> Benefits StatusCompleted application Modified Date2020-03-25 22:05 > >> ID Number*** Case Number*** Process NameApplication > for > >> Benefits StatusSubmission from UFiling Modified Date2020-03-25 22:05 > >> > >> Kind regards > >> Raquel Deuchar > >> > >> On Friday, June 5, 2020, Rose Mabale (RDP) <***> > >> wrote: > >> > >>> Good day > >>> > >>> > >>> > >>> Kindly complete the form attached so that we can capture the payment > >>> please. > >>> > >>> > >>> > >>> Kind regards > >>> > >>> > >>> > >>> Rose > >>> > >>> > >>> > >>> *From:* Raquel Deuchar [mailto:***] > >>> *Sent:* 04/June/2020 08:51 PM > >>> *To:* Rose Mabale (RDP) > >>> *Cc:* Carien Geldenhuys (RDP); Welile Dlwengu; Dingaan Basimane (CF); > >>> Reginald Jones (JHB) > >>> *Subject:* *** > >>> > >>> > >>> > >>> Good day all > >>> > >>> > >>> > >>> Please advise when the following payments will be released as I got no > >>> payment on Wednesday as promised, again I have to send countless emails > >>> chasing after my own uif even though I have followed the correct > >>> submission > >>> process. I fail to comprehend these processes and procedures that the > >>> uif > >>> has in place, honestly this is really inadequate and seemingly failing. > >>> > >>> > >>> > >>> Why is the management team allowing this to happen? Why is there such a > >>> don't care attitude from staff at the unemployment offices. > >>> > >>> > >>> > >>> I have made the following submissions with regard to my uif: > >>> > >>> > >>> > >>> *** > >>> > >>> > >>> > >>> App**** 27 May 2020 > >>> > >>> 8 days ago > >>> > >>> No payment confirmed as per website uif application > >>> > >>> > >>> > >>> *** > >>> > >>> > >>> > >>> App**** 25 May 2020 > >>> > >>> 10 days ago > >>> > >>> No payment confirmed as per website uif application > >>> > >>> > >>> > >>> *** > >>> > >>> > >>> > >>> App**** 22 May 2020 > >>> > >>> 13 days ago > >>> > >>> No payment confirmed as per website uif application > >>> > >>> > >>> > >>> > >>> > >>> *** > >>> > >>> > >>> > >>> App**** 13 May 2020 > >>> > >>> 22 days ago > >>> > >>> No payment confirmed as per website uif application > >>> > >>> > >>> > >>> *** > >>> > >>> > >>> > >>> App**** 10 May 2020 > >>> > >>> 25 days ago > >>> > >>> No payment confirmed as per website uif application > >>> > >>> > >>> > >>> *** > >>> > >>> > >>> > >>> App**** 25 March 2020 > >>> > >>> 71 days ago > >>> > >>> No payment confirmed as per website uif application > >>> > >>> > >>> > >>> > >>> > >>> *** > >>> > >>> > >>> > >>> > >>> > >>> App**** 23 March 2020 > >>> > >>> 73days ago > >>> > >>> No payment confirmed as per website uif application > >>> > >>> > >>> > >>> > >>> > >>> PLEASE ADVISE URGENTLY!!!!!!!!!!! > >>> > >>> > >>> > >>> *ID Number**** > >>> > >>> *Case Number**** > >>> > >>> *Process Name*Continuation of Benefits > >>> > >>> *Status*Sent to Paymaster > >>> > >>> *Modified Date*2020-05-22 23:25 > >>> > >>> *ID Number**** > >>> > >>> *Case Number**** > >>> > >>> *Process Name*Continuation of Benefits > >>> > >>> *Status*Completed Continuation > >>> > >>> *Modified Date*2020-05-22 23:25 > >>> > >>> *ID Number**** > >>> > >>> *Case Number**** > >>> > >>> *Process Name*Continuation of Benefits > >>> > >>> *Status*Received from Ufiling > >>> > >>> *Modified Date*2020-05-22 > >>> > >>> > >>> > >>> *Number**** > >>> > >>> *Case Number**** > >>> > >>> *Process Name*Continuation of Benefits > >>> > >>> *Status*Sent to Paymaster > >>> > >>> *Modified Date*2020-05-13 12:06 > >>> > >>> *ID Number**** > >>> > >>> *Case Number**** > >>> > >>> *Process Name*Continuation of Benefits > >>> > >>> *Status*Completed Continuation > >>> > >>> *Modified Date*2020-05-13 12:06 > >>> > >>> *ID Number**** > >>> > >>> *Case Number**** > >>> > >>> *Process Name*Continuation of Benefits > >>> > >>> *Status*Received from Ufiling > >>> > >>> *Modified Date*2020-05-13 12:06 > >>> > >>> *ID Number**** > >>> > >>> *Case Number**** > >>> > >>> *Process Name*Continuation of Benefits > >>> > >>> *Status*Sent to Paymaster > >>> > >>> *Modified Date*2020-05-10 11:20 > >>> > >>> *ID Number**** > >>> > >>> *Case Number**** > >>> > >>> *Process Name*Continuation of Benefits > >>> > >>> *Status*Completed Continuation > >>> > >>> *Modified Date*2020-05-10 11:20 > >>> > >>> *ID Number**** > >>> > >>> *Case Number**** > >>> > >>> *Process Name*Continuation of Benefits > >>> > >>> *Status*Received from Ufiling > >>> > >>> *Modified Date*2020-05-10 11:20 > >>> > >>> > >>> > >>> Kind regards > >>> > >>> Raquel Deuchar > >>> > >>> > >>> > >>> On Friday, May 29, 2020, Rose Mabale (RDP) <***> > >>> wrote: > >>> > >>> Good day > >>> > >>> > >>> > >>> Thank you for your email. > >>> > >>> Your payment has been captured and you will receive it be Wednesday > next > >>> week. > >>> > >>> > >>> > >>> Kind regards > >>> > >>> > >>> > >>> Rose Mabale > >>> > >>> > >>> > >>> *From:* Carien Geldenhuys (RDP) > >>> *Sent:* 29/May/2020 07:33 AM > >>> *To:* Rose Mabale (RDP) > >>> *Subject:* *** > >>> > >>> > >>> > >>> Please assist with this claim