Poor service or no service from the UIF call centre

I would like to complain about the UIF call centre. I am unemployed since June 2022. In July I submiitted my claim forms. According to them all paper work was in order. I have since July 2022 made 50 telephone calls to the call centre, 12 calls today. Every time I speak to a consultant, they give me the same answer, over and over and over again. That my claim was send through for payment. To date I am still waiting for any form of communication from them. Now when I want to speak to a supervisor they keep on cutting my calls. I want to know what is the next step of getting an answer from them