Poor service in the Department of labour

I app**** online for my maternity benefits on 21/10/2021, I got an email to send my documents of which I did and no one got back to me nor my online status being updated.

I sent follow up emails but no one responded. Then I had no choice but to take my baby on the 18/11/2021 and visit the offices since I wasn't assisted, when I reached there in Durban offices there were notices saying NO CHILDRENS ALLOWED, tell me where we must leave our babies since they are fed breast milk? And no one is responding to the online application?

Ok fine they allowed me to go in, I gave everything to the lady who was assisting. Same day it was updated that documents received. On 19/11/2021 the status changed to SENT TO ASSESSOR, of which till today it still the same .

I got some ones email who work in the department of labour to assist, she advised she doesn't work with files that are less than 30 working days from the application date. Today it the 31 working day, I emailed her and she advised that I must go to department of labours offices to check as she can't assist me. I last got my salary in October I have no funds to go to the offices and I think there was a reason for them to allow us to apply online, why now we are not assisted?

I really need assistance and most importantly I need money.