Poor service from department of Labour Sandton and call center

I app**** for maternity benefits in February 2023 I went to Sandton department of labour,submitted all the documents I was told within 30 days I would receive payment, in april I went back to the branch to check has I didn't receive any updates or payment they told me that within 15 days I will get the payment which I didn't, in may I called call center for few days requesting assistance they rep**** and requesting U19 and Salary schedule which I already submitted initially when I went to the branch,which I did emailed them. In June i went to one of the UIF BUS and I was told i need to go back to Sandton department of labour as there are the only ones who can help me because of the way they filed my claim, which i did go to the branch still i was told i will receive payment within few days which i didn't receive, In July call center rep**** again requesting the same documents which I have been emailing for the past few months which I re-emailed the required documents to the call center, I went back to the branch after and i received message saying my claim was rejected i went back to the Sandton branch and I was told reason my claim wasn't approved it's because the form from my gynae didn't have stamp which I was not told from the first visit even the several visits thereafter I went back with the form that had stamp from my gynae with birth certificate and I was told the claim will be approved as all the documents are submitted, the call center rep**** in August and requested the same documents they requested for the past few months which I resubmitted again ,but I have no hope I'm not getting any assistance it's painful my child is 7 months no help