POOR SERVICE DELIVERY!

I have submitted my UIF claim Online on the 5th of May 2021 - I received an SMS confirmaing my submission and the SMS advised that progress will be communicated with 20 days. Today is 9th of June 2021 and I have not heared anything from the Department and there is no progress on my Ufiling Online submission. The Status has been the same for the past 34 days.

I called 0800 030-007 for update, I spoke to someone Alteram I was told that I have to resubmit my application as they have changed their systems and they lost old infomation. This really shuttered me as I was expecting some good news on progress of my application. And I asked what was gonna happen if I didn't call? Was advised that my was just gonna sit the in their old system unattended. Can someone call me here and explain what's happening? MY CASE NUMBER: ***