Poor service

It is with great sadness that I'm writing this email to you.

I have app**** for the maternity benefits on the 28 December 2022. I have called numerous times by end of January 2023 as nothing was done on my application.

Spoke with numerous agents and team leaders and only when I log complaints was my application addressed. Every 2nd week I had to call and do follow-ups and till date my application has still not been resolved.

On the 4 April 2023 it states that my application was completed by the assessor however till date there is still no response and I have not been paid R1 since then and I'm already going back to work yet I still have to follow up with regards to my application.

This is my maternity benefits and I was supposed to be paid as all relevant documents was sent and received but no one can tells me the reason for the delay.

Ever week I called the contact center and speak with team leaders who just tell me I need to wait or it has been escalated yet nothing has been done and im still waiting 4 months later with no explanation or payout.

I am extremely dissapointed in the service and how maternity benefits are being handled for a new mother that is now facing numerous debt issues due to this delay. I have to feed my newborn child yet ever since December 2022 being on unpaid maternity, no one at the department of labour is assisting me and due to this I am suffering pre-natal depression which make it difficult to feed my child due to the stress and unable to pay my debts.

I emailed your complaintments department and none responded to me, its been over 1 month that my application is on ' completed by assessor" but till date i have not received a single cent of my maternity benefit

Please assist in the matter urgently.

Suraya Imran - *** Case number:*** Mobile number: ***