poor service and very unhappy

i wish i could rate a minus number but it seems 1 will have to do. i am very unhappy with the telephonic service that i have received over the past 3 weeks, i tried to submit my claim online where i registered and put my details online only to get a message that my account is blocked (keeping in mind its my first i registered), gives me error message i need to call the call center which i did 3 weeks ago. was told to send my id via email, which i did and called back to confirm that id was received and was told in 7 to 10 business days i will receive a email to help me unblock my account so i can submit my claim. i then have to continuously call back for feedback and i get told that it will be escalated. Today 13th February 2025 i call again very frustrated and hoping to get an answer but was told that i cannot do claims online anymore due to systems that is not working (get this) since last year August. What BS is this man, why was i not told this 3 weeks ago or am i being **** to today? This is Perthitic to be very honest.