Poor service and unprofesionalism

I have app**** for UIF claim on the 10 July at Kempton Park, i was told to consult them the following month on 10th August if the claim processed or not, each and every time when i consult at their offices they ask me to fill in the inquiry form till today, when contacting them via telephonic phone ring unanswered what the use of the landline at their offices, we know and aware of Covid19 rules that doesn't mean service should not be be delivered to people