POOR SERVICE and non payment

Good day I submitted my UIF forms and application on the 25 July 2023 in Mthatha offices and we were a group from our previous employer. All the documents we taken in and we were told that we should come back in September as the official in that office were going for training in East London. I was chatting with m my ex ****orker on the 18th Aug 2023 and she informed me that she has been paid. I started making calls to the Mthatha office and still to date no one has come back to me or called me to inform me what is happening. Today I called the call center after seeing an email from the UIF contact center that I did not submit all my documents. I called the call center and upon their answering their security questions I was told that my email address and contact number on their system reflect Vuyelwa and that it’s not my phone number on the system. The lady that was assisting me said I must hold and eventually the call was cut I called in again the it was cut and on the third time I called Sithembiso (call center agent) said their systems are slow and he told me to call tomorrow or and 15h00 today.

Please assist