Poor service and Delivery

I app**** for my maternity leave uif end of September 2015, they told me to come check it in 35 days, during my waiting period I received messages that my medical certificate was outstanding, I personally went to go check the problem and he told me its just a system error. He told me he will sort it out so I left. I went again after a month to check and my documents were incompletely scanned and they were mixed with another person on the system. I went through a box myself to retrieve my documents and gave them to thapelo to re scan. After a while I sent my mother to check my application for me and she was told I must bring my documents in. She went back with the document again to be scanned, I have not received any feedback as to what is happening with my application and I have not received my uif. This is frustrating as I need the money, I have gone back to work but I am a temp worker. I need my money.