Poor service and being sent from pillar to post

My file was being mishandled by DoL in July/August . I registered online to resubmit everything however they loaded my address incorrectly and I failed the security questions. I emailed the online team for my profile to be resolved and nothing has been done. The team instead took matters in their own hands and requested me to email them everything, which I did. When I call, some consultants say they have my documents and that my payment will be made while others say there’s still missing documents and I need to go to the DoL.

According to my phone calls with the team, their cases should be closed within 30 days from the claim being made.

We are now on the 5th month and nothing has been done on my file. These people use the same system yet none of them see the same thing?!

Make it make sense!