Poor Service

I am very upset about UIF department system. I app**** for UIF last year June/July and I've been taken from pillar to post since then and to make it worse I do not get any communication from them all I do I had to drive in the wee hours almost every week to find out what's happening and they would tell me I must wait for 7-14 working days to receive my funds and it ended being 30 days then 60days etc. Up to now I haven't received my funds and no one is updating me on anything, I have to send emails and get no reply or someone would tell me they don't work with payments. I am so frustrated as I haven't had any income since March till to date. They processed the money in December and cancelled it and asked me to come and verify my bank details, only to find that the last person who assisted me didn't scan my bank form together with my salary declaration I've submitted. Please somoene help with this madness happening at labour and pay all my money once as it's almost 12months.