Poor service

I'm tired of poor service at Department of Labour since I have for UIF on the 6th of December 2019 labour is giving me stories up until this day I have called the UIF call center a million times they always give me different stories"you have to send this and that" when ever I ask to speak to supervisor they hang up the phone. It's almost two months now I'm trying to get the money so that I can look for a job, the bank can't borrow me money I'm unemployed I wish department of Labour take us serious because we also have mouths to feed. I can't deal with this any one who can give me a solution?