poor service

I've been waiting now for more than a year for my UIF claim to be paid out. I eventually tried to contact the ombudsman regarding the situation. The email provided on the website is still a @labour email address. I contacted Karen Fuller, which forwarded my email to Wesley. I still do not know who the ombudsman is for Dep of Labour. It seems they want to keep me away from reporting directly to the ombudsman. Time and time again I was told to call back, every time I have to use my own airtime. Why can they not send me a email to let me know about the progress and that their systems are off. You get paid a lot of money to do your job. Why don't I get my money?? Karen Fuller and Wesley you get paid to do your job, so you must ensure that I get my money. And I still don't know if I am in contact with the ombudsman. What are you hiding from me? Does the ombudsman really exist or are you just intercepting. I asked the ombudsman to intervene, but I am still busy with Dep of Labour that does not produce.