Poor service!

I have submitted my claim using the ufiling facility (online) initial claim was logged January of this year. I've called in 6x times too the call center to enquire about the hold on my claim each time I've been promised too receive an email from them which I did not receive. I called in today 5 March 2025 just too be told that the UIF portal is offline. This is extremely unacceptable and poor service.