Poor service

On this day the 12th of may 2026, I called the department of labour to do a follow-up on my claim which was done on the 9th of March 2026 and till to date haven't received any payment. So speaking to the consultant, we couldn't come to a conclusion and I requested to speak to a superior. She called a lady by the name of Simthandile who claimed to be a team leader. I then requested to speak to her superior and then came a guy by the name of Lebogang who claimed to be a supervisor and couldn't answer any of my questions which led to him dropping the phone on my ears . 707 Orlando labour department made a mistake with my application. I was then assured that I will receive my money in 10 working days which is today . Now on the call they telling me I will receive the money in 7-15 working days which today is the 5th working day. A claim that was done on the 9th of March ? But I'm very disappointed with the call center department and Lebogang to be specific of he is a supervisor then I don't know what criteria they use to select leaders.