POOR SERVICE

On the 13 February 2024 i did apply for UIF using online system and submitted all the needed documentation for application to be accessed. On the 8April 2024 I called the uif centre to find out of the status of my application as the turnaround time was over due, they escalated the matter to the assessor and she/he canceled my application with any feedback after it was long due. I fail to understand how they come into the decision of cancelation of my application as i have provided all relevant documents