Poor service

Did an application on the 22 May. According to the Labour Department the documents I submitted was incorrect. I resubmitted the very same documents. We came to the conclusion that the Labour Department has made a mistake the first time around. I had my issue escalated for the 3rd time now and I still haven't received word that my application had been approved. Calling the UIF call centre is just a complete wast of time and energy each agent says the same thing... Apologies for the delay in processing your application... Speaking to Team Leaders is a wast of time too as they promise to call you back or email. When asked about turn around times, each agent will provide you with conflicting information. I'm disgusted in the level of service received from the labour department.