Poor / No service from UIF office in Alberton

I hereby wish to express my disappointment with the services I received from the UIF office in Alberton. I have submitted my UIF application on 3 occasions, 22 May 2015 - I never received a reference number for this and upon enquiry, I was informed by your office (Valley at front office) that my application could not be traced on the systemoJuly 2015 - I handed all documents over to Valley again who ensured me that he would capture same on the systemo11 September 2015 -After telephonic enquire I had to go to your office once again to submit the forms. This time it I as assisted by someone else who informed me that she would submit same and I will get a reference numberoOn 15 September I received a case number (***) via sms and progress will be communicated in 35 daysoShortly after also on 15 September 2015, I received another sms stating that my claim was rejected. oI contacted the Alberton office and also *** / *** / *** and spoke to a supervisor who informed me that it was a system error and that I should ignore the sms. To date I still don't know the status of my application for money that is due to me.