Poor and appalling service

Good day

I need urgent assistance with regards to the labour department UIF claims.

I submitted an application for continuation of benefits on the 21st of January 2021 (application number:***) and the application was then referred to the paymaster that reviewed the application and on the 25th of January 2021 at 10:07am the application status was updated to payment done. Till today I still haven't received the payment. I have sent several emails to various employees requesting assistance with regards to the application including ***,***, *** and *** however no response was received.

On the 29th January 2021 I submitted another application seeing that I am not receiving any assistance, (application number:***) same process was followed and on the 2nd of February 2021 at 11:05 the status of the application was again updated to payment done by the paymaster after reviewing the application and until today the 6th of February 2021 both payments have not been received.

I need urgent assistance advising me what is happening with the two payments and according to me it's now two payments which are outstanding and I need to know what is happening.

It is a disgrace and very appalling that not one staff member of the labour office I sent emails to requesting assistance is able to come back with a response. I avoided going to their offices as the level of service or treatment we receive there is not any better at all so I resorted to online platform but it seems like the Labour department UIF section is nothing but a disgrace.

Urgent assistance will be highly appreciated.

Kind regards M Mkhonza