Please do your job

I am continually getting different answers from the labour department agents about my claim. It was first rejected then i was told documentation is outstanding. The documentation was then submitted and i was then told it was escalated and sent for review. thinking this process is nearly over i call again to hear that there are more documents missing from one agent and another tells me that all documentation has been submitted and it will be escalated. management doesn't come to the phone. everyone has a different answer each time. Please tell me what the labour department actually does cos they are obviously not doing what they state they will. they seem to be viewing different systems all at the same time which i cant seem to understand and concerns me. its been months of back and forth and i am still not sure if the labour department knows what to do. if there was a negative rating that's what you would get from me cos you are not worthy of any stars. One would think that a government department would do their job but they don't. UIF is very quick to take my money but when its time to pay then they move slowly. And unfortunately for people UIF is compulsory otherwise i would have kept my money so that i wouldn't have to deal with people who don't want to work!! I really hope that by some miracle the labour department will get their stuff in order and actually do what they are meant to!