Payments not in bank account

Has anybody had this problem please...I have "PAYMENT DONE" on ufiling since 26 March 2021 (4 of them in fact) which is from the application from Continuation of Benefits done last year. Today is 22 April and I have received no payments into my bank account. The website said to query this via a email...which does not work and the call centers are hopeless no-one can answer a query.