Payment still it's 3 months past going for the 4th month no payment

The services is very bad the call center you call thm they put you on hold an put the phone off I've been waiting for a payment since may I did my continuation form online on the 18th May never recive any payment did my 3rd continuation on the 4th of July still no payments there services is very bad at building on mitchells plain an there call center the put you on hold an put the phone off how's there any other way you'll receive a payment