Payment not received for numerous times.

Since last year I have been having problems with my uif funds. I app**** online for my funds and everytime it shows payment dont under status on the website but no payment in my account. Last year march when I app**** for the second time after receiving my first payment it showed paid but I never received the money. I called in they said I should reapply. But wat happened to the payment? This year from January I app**** for my uif after calling in numerous times advicing the agents about my problems. They advised not to worry. Today I looked at my applications since January. I have 3 payment done on my status online but no payment at all. January 2021/1/11 case number *** no payment. 2021/1/27 case number *** and March 2021/3/9 case number *** no payment received but it says it was paid to me online. Calling the call centre don't help cause they don't help you at all but just pass the bug.

I would really just love to know what is really going on with my payments.