Pay MY UIF

My contract ended end April and I app**** for UIF online since we were told to apply on line Noone came back to me and told me what is happening with my application and when I check the turnaround time for the application that is sent to assessor is 15days My application was sent to assessor and its been with the assessor for more than 4months. I than went to the Mitchell's Plain and they said I am short with bank letter and they will re do my application had to go to the bank hoping that will receive my money. I was told to come back after a week which I went there and was told to come back again after a week when I went back was told my application was not approved which I don't understand why they told me to go and do all this and only being told now after put a false hope to me. They are forgetting when they capture everything for the application it record on the ufiling because when I check the online it still sent to assessor so the consultant where did it get the information that the system did not approve me because if the system declined me it suppose to say decline online. Please just because we don't work for the department does not mean we don't know how your system work I know how it works and the steps of the uif application you can not tell me I'm declined but the system is saying sent to assessor. I need an assistant as I can't provide for my family now my case number is ***