Pathetic UIF online Payments

App**** for UIF online on 26/08/2014 with all relevant documents sent. We continually called and each time we had to do something else. We comp**** with all requests but still no feedback or payment. We also sent the documents to ***. We still received no satisfaction or a reply or payment. When calling the helpline (wait for 20 - 30 mins each time before someone picks up) we have spoken to numerious people at the UIF line. The last person we spoke to was Sam Mabuza who could not understand why no payment was made. He requested we sent him all the documents and he will het back to us. We e-mailed him all the docs on 22 June 2015 with repeated e-mails on 29/06/15, 06/07/2015 and 20/07/15. No reply. We also copied the [Email Removed] each time. Today, 18 August 2015 we called again and got through to a Lee (after waiting 25moinutes for a pick up) and was told she cannot understand why it has not been paid and that it has not been scanned. On requesting further info she said we must call back as the system is down. I have been out of work for almost a year now with no payment. I have not encountered such an *********** department in all the Government departments