Pathetic service from the Department of labour - Maternity benefits

I've registered online the 16th December 2019 for my maternity benefits. Choosing the online system to avoid having to go sit in long lines with my baby. To date I've emailed nd faxed thru all my required documentation yet everything I call into the call centre the agents keep telling me my documents haven't been received. What bothers my mind is that they apparently received only one of my documents but it's all been faxed and emailed thru to the same fax and email details. Did the other documentation just dissappear. I've called different branches already and the agents keep telling me mam please email thru again, so now how many times do you want me to email thru the same documents. I've been instructed to email my documents thru to a specific agent as well, to date the agent hasn't even confirmed if she received my documents via email. That's how pathetic and lazy the agents are, not wiling to go the extra mile. I want my query to be resolved as it's been pending since the 16th December 2019 today is the 20th February 2020, 2months later!!!!!