Pathetic service from our govement employees

Good day, I have an issues i need resolved and i also want to know why on 2 occasions i had to come into the department of labour for my payments. The first payment date was on the 19th of April, waited 7 days only to be given a form again with no explanation as to why I need to repeat these steps again. I was there on the 19 sign and wasted my time. After 7 working days on the 28th I went yet again wasting money yet again just for department of labour employees to give me another form to fill in and another payment date for next month and yet again it's been another 4 days and my funds are still not reflecting into my bank account. My child's school fees need to be paid and I'm already facing penalties of late payment, my rent is due and I'm 5 days late, my wifi needs to be paid and which means i will also have to pay a activation fee. I am forced now to report this to the relevant department bodies including social media as I will not repeat 1 step several times,no explanation or reason. I know I'm not the only one and we will be logging a formal complaint as there is either someone or individuals who are not doing their job continuously and this continues as there is no repercussions whatsoever. We are forced to use a department of labour in our area yet they don't work, the department of labour advertises trading hours yet employees start working from 8:30 to 9 o clock knowing there is no supervision from someone outside soshanguve. This is not fair, it's my money that I worked for and I'm unemployed and I have a daughter of 5 years who has her own requirements which I'm not unable to forfill due to incompitent employees at the department of labour.