Pathetic service

I have been on maternity leave since Feb 2015. I called in the offices for ufiling at the end of Jan and was assisted by the agent who asked me to register, all documents were then submitted. In March 2015 when i followed up i was told it was with the assessor, i continued to call them. In April with still no feedback or money i called them once again only to be told by an agent that we cannot lodge a claim prior to maternity on ufiling and it has been declined. On 20 April i submitted a new claim. I have only received one payment from the UIF in May 2015. I am currently back at work and have called them over 10 times in the past two weeks only to be holding one for about 30 minutes (like i am currently doing). All the escalation numbers dont work. I have sent an escalation email and still no response. i was advise to go request for continuation of payment request which was done on 01/07/2015 after a consultant in May notified me that the payments will be done automatically. The service is apalling. i was just cut off now after holding on for 45 minutes on the telephone.