Pathetic process .. need to hire people who can actually make a difference!

If there was a zero I would give them a zero!! The online system doesn't work, the questions asked are pulled from God knows where and then you get blocked from verification because you answered correctly and they flag you as being incorrect there is no way to check the answers and update them .. the call centre asks you to send one doc and must call again to escalate or it sits in the ether .. then call again after 2weeks and call again .. what the hell is the point of the online system?? GET IT RIGHT PEOPLE! OR GET PEOPLE WHO KNOW HOW TO BUILD IT ! when the government wants our tax they are super fast to take it yet when it's time to give us some of it back.. our own money mind you , ,we get this ****!