Pathetic and non assistance fom management

Disgusting service from agents and manager alike

i have been unemployed since January 2023 and submitted my application to receive UIF benefits, which was approved. I submitted a continuation of benefits (COB) on 08 August and to date, received no payment. After numerous calls to the useless contact centre and false promises, eventually I was put through to a "manager: named Bright (clearly not so) who gave me his cell no, and I have been communicating via WHATSAPP & phone calls. He advised me that he can see there are credits due to me, and on Friday (08 September) he asked me to submit another COB - their were issues with their system, so I managed to only submit it today (11 Sept). After ME getting back to him, he tells me he can see the submission, and he will send it to te Finance dept. He then proceeds to call me on an incorrect number and says its not going through (my cell & whatsapp no is the same). Eventually after giving him my cell no, he calls from his landline, telling me that he cannot guarantee when the money will be paid out, it can take up to 6 weeks, since finance will merge the outstanding amount with the new submission of the COB done today. I mentioned to him that I cannot wait, and asked him to request to pay out for the last month. He says thats not how they work, which i find hard to believe seeing this is an exceptional case. After repeating myself several times, he says he will give me the tel no for the directors, which he sent via whatapp and terminates the call. When I responded via whatsapp that I will post it on Hello Peter about the disgusting service i received, he sends a thumbs up. I am so fed up with the lack of service received (or none) from both him & the agents & I am sure i am not alone in this constant battle with the UIF department. No wonder the agents are so *********** - it stems from management down!! see below whatsapp messages between me & Bright: tried again, and it allowed me to submit, can you check that it has gone through will check just now Thank you Proof of submission please text me your ID number *** thanks 👍 It has been captured sir will share a screenshot now Many thanks, so what is the next step? I should allow the bank verification like how u waited with the first pay I hope that my request will be expedited, seeing that I have waited for more than 6 weeks of course it has been long surely finance should notice that Please speak with them so that it will reflect sooner rather than later🙏🙏 will try, yet will be on their neck Many thanks Hi Bright, any news?? its still early sir, remember we just submitted the request of payment today I am aware it was done today, but what about the one I done on 08 august?? I mean really now!! it will be merged Merged with what? Are you saying it will take 28 days?? The most recent unpaid payment request will be paired with the most recent one you submitted. The most recent unpaid payment request will be paired with the most recent one you submitted. I do not understand what you are saying Please ask them to pay for august submission it doesn't work like that, they will process the COB for this month with addition of last payment September can wait, but I cannot wait so long!! You need to do something Then unfortunately Finance department doesn't work like that like I do not have a cent to live on, do you really think I can survive that long? It's not my fault that you guys never paid me like you should have I am clearly clueless as to what you are implying …….. How the hell do you expect me to survive until then?? Call me please I will shortly Im tired of all the excuses why you cannot..do something am trying to call this number it not coming throughh I tried calling you, no answer not by whatsapp Can you call me on my cell please My phone is always on *** is that your number right its not coming through , try calling yourself to check *** You dialling the wrong number *** No wonder your agents have attitude on the phone, it stems from management down. Disgusting customer service And be assured I will be posting on hello Peter I see that your dept does not subscribe to hello peter, hence the attitude you and the agents have toward people. I will find an email address and will take it up with them (on the last 3 messages to him, he sends a thumbs up so as to say "you go ahead"