online or at the uif office ia a problem

on numerous times i called the call center a few times when i asked to speak to a supervisor i get immediately put into the que for a survey they so dumb because i get to rate them poorly. the last call i made was when i was told they cannot help me because i handed my uif papers in at a office not online but yet a new case number was created and pushing back my payment date but that was not actually the problem, but UIF has stilled failed to inform me that because i have an amount that needs to be audited, they need more documents. I've been waiting since the 10th of January for my first payment.