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Sandra C

1 reviews | Active since May 2024

12 Jun 2024, 19:11

OLGA BALOI is a true asset to the UIF

I would like to mention that I have waited 1 year and 7 months for my claim to be process and approved. My previous company Toshiba/Nu-Sky dragged out submitting the required documentation within the legal time frame of a year. Different agents each time you phone and have access to different systems. One lady stands out. Olga Baloi she rang me on the 23 May 2024 with the instruction that the department had noticed I phone 3 times a day, and she was instructed to tell me to do a continuation of payment immed which I did and screenshot Ted through to her plus I was to get 3 months bank statements from 2022 prior to being dismissed. Which I did and submitted. OLGA followed up the call with these instructions on an email. Olga Baloi has been very patient, kind and has phoned me at least 4 times. She promises to see the application feedback is sent to me.

To Olga Baloi's manager she is a real asset to the UIF. Olga has impeccable manners and appears to care about the clients.

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Replies (1)
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Sandra C's update13 Jun 2024, 13:29
Reviewer Update
My CASE ID C-***

I wish to thank Lydia Gama for her feedback as promised. It is not positive at all but she recounted that team leaders attend a meeting in PRETORIA twice a week Tuesdays and Thursdays.
This is were they meet directly with the assessors on difficult cases.
Mine is no. 706
Absolutely nothing has been worked on my case since November 2023.

In total I have waited 1 year and 7 months without having received my UIF benefits this is primarily due to Toshiba/Nu-Sky & Maynards Office Technology NOT submitting the required document ion timeously and correctly. They dragged it out for 1 year and still Paul Burton submitted 1 of 6 declarations which were requested on 17 May this year.

These companies have been ruthless and cruel because I won 3 CCMA cases against Toshiba/Nu-Sky.

I have to wait until the end of next week and the following UIF Dept meeting for further feedback.

Again please note: Lydia Gama +Olga Baloi FROM UIF have been extremely professional and are really trying to help.