Not given help because my voice( having a cold) is not the same as my ID

UIF office is a joke. You phone in to find out if you're registered then apparently your voice and ID number don't match. What bull$#!t is that . I can't believe the ************** and utter unhelpfulness of the UIF department.. the fact that someone can drop a call and write a letter saying the person who's call is not to be helped because they are a third party. Totally disgusted. I I could give zero stars I would have. Haven't been this disrespected in a long time, just for asking a simple question like am I registered