Nonsense customer services

My father send all the necessary documentations to the department in March 2021 at the Sandton branch & was assisted by or was told by Rachel Mkwayi to send her the documents via email. He did so & even left his contact details. He response nothin he went again & was told to leave his numbers because they don't allow people due to covid. Then he decided to go to the branch in Soweto Orlando & was assisted by a rude lady who told him he is making their job difficult why ddnt he go back to Sandton what a nerve she has? even today after they told him to leave his contact details he still hasn't received his money, no call nothing. Department of labor is nonsense & I don't understand why people apply for jobs they don't want to do. ****ty service. We want our money nxh