non existent customer service

Very poor an insidiously angering service from a government office meant to assist people. I have now dealt with atleast 6 people from the contact centre, complaints, same result. 5 different phone calls, I was told 5 different things and that a team leader would contact me, Mapule has not called me, Valerie, Jacob and Victor have done nothing to assist, with Victor being rude and telling me he had other customer on the line ans my query was not important. I app**** on 1 June 2023, today 10 August 2023, I have no update and no course of action or progress on the claim. Its like taking to a brick wall with these people.