No Service from UIF

My wife has been waiting for UIF to complete an investigation where her ID was cloned and is being used by another individual in KZN. This has been ongoing since August 2025, and to date, she has not received any payments from UIF. We have even tried escalating to the regional supervisor with no success. They are happy to take your money when you pay UIF, but drag things out when it is time to pay. My wife even tried to find a job for 5 months before claiming UIF, only to find that she has apparently been working in KZN since 2023! We were told that the case (number ***) would take up to 8 weeks to resolve - that was in August 2025. Now there are no replies to emails. This is disgusting service from the department of labour and should be considered a blight on the UIF process.