No Service Delivery

I have been going around like a headless chicken to getting assistance from the Department of Labor Contact Centre and the Labor Centre. Its a year now that I have to call for a status update and always given stories about my UIF maternity benefits and today I was put on hold for over an hour and I didn't get any assistance or answers after submitting my Continuation of Benefits for the forth times between May 2015 and November 2015. This is unacceptable. When you call the Call Centre they say I have to go to the Labor Centre and when I get to the Labor Centre they say I should call the Call Centre. And by the time you call the Call Centre they promise to escalate the matter and yet you get the some story week in and week out