NO SENSE OF URGENCY/LACK OF COMMUNICATION

My maternity benefit claim was logged on the 14th of April at Orlando using the new system. I was assisted by a guy called Lucky who I watched scan all my documents and uploaded onto the system. I received an application number: 167642. I've been calling and emailing and no one has returned my mails or calls except for reference numbers. When I called in last week I was told that they do not have documents on system for my claim, which I then submitted and still no feedback. Today when I called I spoke to Londi Mekuto who doesn't seem to know what is going on and advised that the UI2.3 was incorrect. Where is an email from UIF stating so with all the corrections that need to be done? I am disappointed with the level of service received here, it seems like no one understands the urgency of this application because I desperately need the money due to me. We are long overdue with the turn around times and need a response very urgently!