No response

***, C***, C*** I app**** for continuation of benefits on the 25 Nov 2022 till today I have received no funds, I have been calling & sending emails trying to understand what the status on their system meant "call logged ,open payment grid" because normally it would read "paymaster closed" for it to be successful the agents could not give straight answers but said I should wait 10 business days which I did. I called again yesterday Mashudu (agent) said she was escalating to her Team leader but i have not received anything as yet my policies are lapsing if I do not make payment this week. I asked if that status was because I received about 50% of what I normally get last month all I was told it was escalated to paymaster for recalculation. I have not even got a response on the tickets I logged in November trying to understand.