No help at all when you are in need

Having been in a line for over 10 hours for three days and still not able to get into the offices at Goodwood I managed to eventually apply for UIF online. Several calls to offices and countless emails later no one at the call centre can tell me why I only receive R6000 per month when with my salary before becoming unemployed, I was on the highest income bracket and should receive the highest payment due of R17,000. As an unemployed person there is also no way you can get a statement of account to show what the payments you receive are actually for