No feed back on claim

<p>I submitted my claim at the Soweto office on the 16th May 2016 and Lucky from cubicle 3 said to follow up in 10 days. No one ever answers the phone or if they transfer you get hung up on while you hoping to hear someone talk to you. Can someone look into this as a matter of urgency because I contacted your call Venter in March andvwasvtold which documents were outstanding,then advised to apply for claims via ufiling,which I did & also is ridiculous as it never responds. My concern is I'm not getting paid during this period,have made plans to make ends meet with my claim but it seems as though no one works for this department. No one even responds mail's so who can best expedite our claims as wevdont get any joy standing in a long queue for nothing.</p>