No communication or feedback since 10 April 2024

I registered for UIF online and submitted all the required documentation on 10 April 2024. It was sent for assessment on the same day. Then nothing happened. UIF closed down. They re-opened in July, and upon requiring, I was told they don't have any documenttion, so I submitted again. I was told it would take 35 working days (7 weeks). At end Octovber I enquired again and repeatedly since. I always get the answer: Next Friday. When I spoke to another agent on 6 January 2025, she said tht she can't se why there's a delay and will get someone to phone me in the afternoon, or yesterday (Tuesday 7 Hanuary 2025). I am still waiting.

What needs to happen to even just get some form of feedback, or start receiving paymenys. I am currently seeling my houseware to stay afloat.