NO COMMUNICATION AND TAKES FOREVER WITH A CLAIM

App**** for the Illness Benefit, submitted the documents on the 21st of September 2021. Was told it will take 15 days after submission. When we did a follow up they advised the email address on the form are incorrect and need to send it to a different email. Every time we call in to follow up - they just advise it has been sent to the assessor and we just need to wait for an email to confirm if the claim has been approved or rejected. No one responds to emails or supply any feedback.