No co-operation from UIF

<p class="MsoNormal" style="text-align: justify;"><span style="font-size: 10.5pt; line-height: 115%; font-family: Verdana, sans-serif; color: #555555; background-color: white; background-position: initial; background-repeat: initial;">After numerous e-mails and calls to UIF call centre after logging my uif claim online I have not had the courtesy of a reply. After a gentleman assisted me on the 13th of April 2016 and guided me through the process to lodge my claim he requested me to email my latest employer's ui19 forms to *** and to ***, which I immediately did. I have re-sent that e-mail each time when I did follow up to ensure that whenever someone contacts me they have the forms on hand (I have all these e-mails as proof). Yesterday I eventually got through to the Pretoria offices telephonically, where a gentleman answered the phone. He told me that my latest employer's details does not reflect on the system and the more I tried to explain that I have emailed it on numerous occasions the more he said that I am not listening to him and not co-operating. I said to him he keeps on interrupting me and he feels that I also interrupted him, after which he completely ignored me for almost 5 minutes and eventually hung up on me. I emailed my UI19's to another lady who was willing to help me to get my UI19's loaded onto the system. Can someone please help me to get my UIF claim sorted? I gave all the necessary information and cannot see why there should be holdup any longer. </span></p>