No Client Service

I filed for UIF Maternity Leave, on U-Filing. In about the middle of my leave, I inquired about my claim / payment. Call centre told me that my UI19 is not submitted. I arranged for it to be re-submitted through my work. I followed up with Andries Roos, whom I was referred to, per email. He rep**** the same day, that payment is processed and will be paid out by the 4th Feb. I received payment of R185.80 on the 3rd Feb. I thought this was ridiculous and sent an email, inquiring about this amount. Until today, I have received no response (after several emails, as Andries doesn't provide his contact details). I am of the opinion that Mr Roos has NO Client Service skills and shouldn't be in the high level position that he is in. All I want to know, is when a decent payment will be made and if there is anything I should do from my side. U-Filing is not user friendly and one doesn't know the process. Please help me to get a response from UIF offices regarding my payment. I am almost going back to work again and didn't get my UIF money, which is very needed at the moment. Thank you, Daleen Prinsloo.